Medical Information Call Center
MICC
Omnichannel medical information with AI copilot, speech-to-text, automatic adverse event capture, and direct PV handoff.
AI copilot handles routine inquiries with up to 35% workload reduction. Recognizes medical terms in real time, auto-populates draft cases, and links audio recordings to the resulting safety case for full audit trail.
What you get
Phone, email, web, and chat in one inbox
Real-time speech-to-text with medical NER
Auto-populated adverse event drafts
Multilingual patient intake
Live agent assist with missing-data prompts
Recording-to-case linkage for audit
Ready to consolidate your eClinical stack?
Talk to us about a 30-minute scoping call. No deck. Just product and your real workflow.